We typically have availability within 2-3 days for most treatments. For urgent requests or same-day appointments, please call us directly at +44 20 7123 4567. We also offer emergency appointments outside regular hours when possible.

Yes, we offer virtual consultations for product recommendations, skincare advice, and follow-up appointments. These can be scheduled through our online booking system or by calling our clinic. Virtual consultations are particularly popular for our beauty product selection and basic wellness guidance.

We accept all major credit and debit cards (Visa, Mastercard, American Express), cash payments, and bank transfers. We also offer payment plans for extensive treatment packages. Please note that full payment is required at the time of service unless alternative arrangements have been agreed upon in advance.

Limited street parking is available on Harley Street, though spaces can be scarce during peak hours. We recommend using nearby car parks such as the Q-Park Oxford Street (5 minutes walk) or the NCP Car Park on Marylebone Road. Public transport is excellent, with Bond Street and Regent's Park stations both within walking distance.

Absolutely! While we recommend consultations for personalised recommendations, all our products are available for purchase without appointments. Our staff can provide basic product information and help you choose suitable options. For complex skincare concerns or specific treatment goals, we do recommend booking a consultation for the best results.

We require at least 24 hours' notice for appointment cancellations to avoid charges. Cancellations made with less than 24 hours' notice may incur a 50% treatment fee. For package bookings, different terms may apply. We understand that emergencies happen, so please contact us as soon as possible if you need to reschedule.