Privacy Policy
At Vitality Essence, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your data.
Information We Collect
We collect various types of information to provide and improve our services to you:
Personal Information
- Name and contact details (email, phone number)
- Billing and shipping addresses
- Payment information (processed securely)
- Account credentials and preferences
Technical Information
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on site
- Referring website information
Health & Beauty Information
To provide personalised product recommendations and skincare consultations, we may collect information about:
- Skin type and concerns
- Beauty preferences and product history
- Consultation notes and skincare goals
How We Use Your Information
We use your personal information for the following purposes:
Order Processing & Fulfilment
Processing your orders, managing deliveries, handling returns, and providing customer support throughout your purchase journey.
Personalised Recommendations
Providing tailored product suggestions based on your skin type, preferences, and purchase history to enhance your beauty routine.
Communication & Marketing
Sending order confirmations, shipping updates, newsletters, and promotional emails (with your consent) about new products and exclusive offers.
Service Improvement
Analysing website usage and customer feedback to improve our products, services, and overall customer experience.
Data Storage & Security
We implement robust security measures to protect your personal information:
Encryption
All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission and storage.
Secure Servers
Your data is stored on secure servers with regular security updates and monitoring to prevent unauthorised access.
Access Controls
Strict access controls ensure only authorised personnel can access your personal information, and only when necessary.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations:
- Account information: Until account deletion or 7 years after last activity
- Transaction records: 7 years for tax and accounting purposes
- Marketing data: Until you unsubscribe or 2 years of inactivity
- Website analytics: Anonymised after 26 months
Your Rights & Choices
You have several rights regarding your personal information. Here's how you can exercise them:
Access Your Data
Request a copy of all personal information we hold about you.
Correct Information
Update or correct any inaccurate or incomplete personal data.
Delete Your Data
Request deletion of your personal information (subject to legal requirements).
Restrict Processing
Limit how we use your personal information in certain circumstances.
Data Portability
Receive your data in a machine-readable format to transfer to another service.
Marketing Preferences
Unsubscribe from marketing emails or adjust notification preferences.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details below. We will respond to your request within one month and verify your identity before processing your request.
Email: [email protected]
Post: Data Protection Officer, Vitality Essence, 125 Harley Street, Marylebone, London W1G 6AY, United Kingdom
Third-Party Services & Cookies
We work with trusted third-party services to enhance your experience and provide our services:
Essential Services
Payment Processing
Stripe and PayPal for secure payment handling
Shipping Partners
Royal Mail, DPD, and DHL for order delivery
Email Services
SendGrid for transactional and marketing emails
Analytics & Marketing
Google Analytics
Website traffic analysis and user behaviour insights
Facebook Pixel
Advertising measurement and audience targeting
Live Chat
Intercom for customer support and consultations
Cookies Policy
We use cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through our cookie banner or your browser settings.
Essential Cookies
Required for website functionality, security, and user sessions.
Analytics Cookies
Help us understand how visitors interact with our website.
Marketing Cookies
Used to deliver personalised ads and measure their effectiveness.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. We will notify you of any material changes by:
Email Notification
Sending an email to your registered address with details of the changes.
Website Notice
Displaying a prominent banner on our website for 30 days after the update.
Policy Version
Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us:
Call Us
Speak directly with our customer care team:
+44 20 7123 4567Monday - Friday: 9:00 - 18:00
Saturday: 10:00 - 16:00
Visit Us
Our flagship store and consultation centre:
125 Harley StreetMarylebone
London W1G 6AY
United Kingdom
Regulatory Authority
If you're not satisfied with our response, you can complain to:
Information Commissioner's Office (ICO)
ico.org.uk